Most orders ship within two business days (Monday through Friday only) from approval and payment of your proof.
For specific delivery dates, please note it in the Further Comments section of the order form. We’ll do our best to meet your deadline and contact you for details on upgrading shipping.
What shipping methods do you offer? Our standard shipping is free on most items*. Depending on the weight of the item, standard shipping is either US Mail or UPS Ground.
You may also upgrade through UPS. We offer Ground, 3rd Day, 2nd Day, and Next Day Air.
We ship from Phoenix Memorials LLC 4800 NE 12th Avenue Oakland Park, FL 33334.
How long does standard shipping take to arrive? We never guarantee delivery times with US Mail, but most orders arrive within 2-5 business days. We ask that you allow 10 business days before contacting customer service.
Barring extreme weather conditions, UPS shipping is guaranteed by ship date.
Do you ship internationally? Yes, but additional fees apply. Please email or chat with us about shipping quotes and options.
*Some larger items may require shipping on a skid; additional charges apply
In case you have a need to consider a refund or return, you likely ordered an urn from us. Which means you have trusted us a lot! We really value your trust in an emotional time. We ensure you to do our very best to ship high quality urns with a superior customer experience. Again We want to assure you, we want to address any issues right away.
Below are a few guidelines to ensure the return process is easy and smooth:
Defective Urns
For any Urns that have been damaged in shipping or have a manufacturer’s defect, please let us know within 4 days of receipt so we could issue a replacement immediately. Please call +1 (954) 531-7666 or email info@phoenixmemorials.biz. We know that these urns can be time sensitive and we will do our very best to meet your timeline.
If you simply don’t like the urn and no defects, purchaser is responsible for return shipping. Please mail returns to:
Phoenix Memorials LLC
ATTN: Returns Process
Phoenix Memorials LLC 4800 NE 12th Avenue Oakland Park, FL 33334
Once we receive the unused urn in original packaging, we will be happy to offer a refund.
Return Exceptions
Urns cannot be returned if they have been used and/or filled with cremains.
Merchandise that has been customized, used, or altered will not be accepted for return or exchange.